Privacy Policy

Last updated: 10 November 2026

Welcome to POP+BARK. This online store is operated by Olive Dog Ltd, a company registered in England and Wales, which sells physical products, including PupTub™, under a commercial licence from POP+BARK Ltd.

Olive Dog Ltd is a separate legal entity from POP+BARK Ltd and is responsible for the collection and processing of personal information associated with purchases made through this online store.

Olive Dog Ltd operates this store and website, including its related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

This Privacy Policy explains how Olive Dog Ltd collects, uses, stores and discloses your personal information when you visit our online store, make a purchase or otherwise communicate with us.

For the purposes of applicable UK data protection law, Olive Dog Ltd is the data controller of personal information processed for its own retail operations.

1. Personal Information We Collect or Process

We may collect and process the following categories of personal information, depending on how you interact with our Services:

• Contact information: Name, email address, telephone number, billing address and delivery address.

• Payment and transaction information: Payment method, transaction details, payment confirmations and relevant payment information processed through Shopify and its payment providers.

• Account information: Account details, preferences and settings where customer accounts are available.

• Order information: Products viewed or purchased, items added to your basket, order history, returns and cancellations.

• Communications: Information you provide when contacting our customer service team.

• Device information: Browser details, IP address, device identifiers and network information.

• Website usage information: Information about how you interact with our website, including through cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, contact us or provide information through our website.

• Automatically when you browse our website, including through cookies and similar technologies.

• From Shopify, payment providers, delivery companies and other service providers involved in operating our online store.

• From relevant third-party services where permitted by applicable law.

3. How We Use Your Personal Information

Olive Dog Ltd uses personal information for the following purposes:

Processing and fulfilling orders

To accept payments, process purchases, dispatch products, provide delivery updates, manage returns and refunds, and fulfil our contractual obligations.

Customer service

To respond to enquiries, resolve problems and provide assistance with your purchases.

Website operation and improvement

To maintain our online store, understand website performance, improve functionality and provide a better shopping experience.

Marketing and advertising

Where permitted by law, to send promotional communications, measure advertising performance and show relevant advertisements.

You can unsubscribe from marketing emails at any time.

Security and fraud prevention

To protect our website, customers and business against fraud, unauthorised activity and security threats.

Legal obligations

To comply with applicable laws, maintain necessary business records and respond to lawful requests.

4. Our Legal Bases for Processing

Where UK data protection law applies, Olive Dog Ltd processes personal information on the following legal bases, as appropriate:

• Contractual necessity: To process and fulfil your orders and provide customer support relating to