Returns & Refunds Policy

Last updated: 10 November 2026

We want you and your dog to love your PupTub™. If something isn't quite right, here's how returns work.

All products purchased through this online store are sold by Olive Dog Ltd, a separate legal entity operating under licence from POP+BARK Ltd. Olive Dog Ltd is responsible for all product returns, refunds and customer service.

Changed your mind?

If you purchase a PupTub™ online, you have 14 days from the day you receive your order to let us know you'd like to cancel your purchase.

Once you've notified us, you have a further 14 days to return your item.

To arrange a return, please email olivedog@popandbark.com with your order number.

We ask that products are returned unused, with all original components and, wherever possible, in their original factory-sealed packaging.

Opening the packaging does not automatically remove your statutory cancellation rights. However, if a product has been handled beyond what is reasonably necessary to inspect it, we may make a deduction from your refund to reflect any reduction in its value, as permitted by law.

How to return your PupTub™

For change-of-mind returns, customers are responsible for arranging and paying for return postage and ensuring that the product is returned to the correct address.

Returns address:

Olive Dog Ltd – Returns
19 Lancaster Avenue
Guildford
GU1 3JR
United Kingdom

Customers are responsible for the returned goods until they are received by Olive Dog Ltd, subject to their statutory rights.

We strongly recommend using a tracked postal service and retaining proof of postage in case your return is lost or delayed.

Please include your order number with your return so we can identify and process it promptly.

Refunds

For valid statutory cancellations, Olive Dog Ltd will refund the price of the returned products and any applicable original standard delivery charge.

If you selected a more expensive delivery service, we are only required to refund the cost of our standard delivery option.

Refunds will be made to your original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Where permitted by law, deductions may be made for excessive handling that reduces the value of the product.

Faulty, damaged or incorrect items

If your PupTub™ arrives faulty, damaged or incorrect, please contact olivedog@popandbark.com with your order number and details of the issue.

Olive Dog Ltd will arrange an appropriate resolution in accordance with your statutory consumer rights, including covering reasonable return costs where a return is required.

You do not need to return faulty or incorrect products in unopened or factory-sealed packaging.

Contact Us

For all product returns and refund enquiries, please contact:

Olive Dog Ltd
Company registration number: 17491469
Registered office: 19 Lancaster Avenue, Guildford, GU1 3JR, United Kingdom
Email: olivedog@popandbark.com

Olive Dog Ltd operates this online store under a commercial licensing agreement with POP+BARK Ltd.

This policy applies to physical products purchased through this online store.

Nothing in this policy affects your statutory consumer rights.