Terms of Service

Last updated: 10 November 2026

Welcome to POP+BARK! This online store is operated by Olive Dog Ltd, an independent company selling physical products, including PupTub™, under licence from POP+BARK Ltd.

These Terms of Service govern your use of this online store and any purchases made through it.

By placing an order, you agree to these terms. Please read them carefully before purchasing.

1. About Us & Business Information

This online store is owned and operated by Olive Dog Ltd, a company registered in England and Wales.

Legal business name: Olive Dog Ltd
Company registration number: 17491469
Registered office: 19 Lancaster Avenue, Guildford, GU13JR, United Kingdom
Customer service email: olivedog@popandbark.com

Olive Dog Ltd is a separate legal entity from POP+BARK Ltd.

The POP+BARK name, branding and associated intellectual property are used by Olive Dog Ltd under a commercial licensing agreement with POP+BARK Ltd, for which POP+BARK Ltd receives a licensing fee.

All products purchased through this online store are sold directly by Olive Dog Ltd. Olive Dog Ltd is responsible for processing payments, fulfilling orders, handling returns and refunds, and providing product-related customer service.

When you purchase a product through this website, your contract is with Olive Dog Ltd, not POP+BARK Ltd.

2. Products

We aim to ensure that all product descriptions, photographs, colours, dimensions and prices are accurate.

Please note that colours may appear slightly different depending on your screen settings.

We reserve the right to update product information, availability and pricing at any time. Changes will not affect orders already accepted.

3. Orders and Payments

All prices are displayed in British pounds sterling (GBP).

Payment must be completed at checkout using one of our accepted payment methods.

All product payments are processed on behalf of Olive Dog Ltd, the legal seller.

Once your order has been placed, you will receive an order confirmation email.

We reserve the right to decline or cancel an order where there is a genuine pricing error, suspected fraud or product unavailability. If payment has already been taken, we will issue a refund.

An order confirmation acknowledges receipt of your order. A contract is formed when we confirm acceptance of your order for dispatch.

4. Delivery

We currently deliver physical products within the United Kingdom.

Delivery charges and estimated delivery times are displayed at checkout.

All product orders are fulfilled by Olive Dog Ltd or its appointed delivery partners.

Please refer to our Shipping & Delivery Policy for further information.

Delivery estimates are not guaranteed, but we will fulfil our obligations under applicable UK consumer law.

5. Returns and Refunds

We want you to be happy with your purchase.

Online customers have statutory cancellation rights, subject to applicable exceptions.

All product returns, cancellations and refunds are handled by Olive Dog Ltd.

Please refer to our Returns & Refunds Policy for details about cancellations, returns, refunds and faulty products.

Nothing in these terms limits your statutory consumer rights.

6. Product Use and Care

PupTub™ is designed to be durable, practical and ready for everyday adventures. However, durable doesn't mean indestructible.

PupTub™ is a feeding and drinking accessory, not a chew toy. It is not designed to withstand chewing, biting, scratching or destructive behaviour from dogs.

Always supervise your dog when using PupTub™ and inspect the product regularly for signs of wear or damage. Discontinue use if any component becomes damaged or unsafe.

Damage resulting solely from chewing, destructive behaviour or improper use is not considered a manufacturing defect.

Please ensure that PupTub™ is suitable for your dog's size and needs, and follow all product care and cleaning instructions provided.

Nothing in this section affects your statutory consumer rights, including your rights relating to faulty products.

7. Promotions and Discount Codes

From time to time, Olive Dog Ltd may offer promotional discounts or special offers.

Unless otherwise stated, promotional codes cannot be combined and must be applied at checkout.

Discounts are subject to any eligibility requirements and expiry dates communicated with the offer.

We reserve the right to withdraw or amend promotions for future purchases.

8. Website Use & Intellectual Property

You agree to use this website lawfully and not interfere with its operation or security.

The POP+BARK name, logos and branding are used by Olive Dog Ltd under licence from POP+BARK Ltd.

All website content, including text, photographs, product designs, branding and logos, belongs to Olive Dog Ltd, POP+BARK Ltd or their respective rights holders, as applicable.

No content may be reproduced or used commercially without permission from the relevant rights holder.

9. Liability

We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

Subject to these protections, Olive Dog Ltd is not responsible for losses that were not reasonably foreseeable when the contract was formed.

10. Relationship Between Olive Dog Ltd and POP+BARK Ltd

Olive Dog Ltd and POP+BARK Ltd are separate legal entities with distinct business operations.

Olive Dog Ltd operates this online retail store and sells PupTub™ products directly to customers.

POP+BARK Ltd operates its own dog café events business separately.

Olive Dog Ltd uses the POP+BARK name and branding under a commercial licensing arrangement for which it pays POP+BARK Ltd a licensing fee.

Purchasing products through this online store does not constitute a transaction with POP+BARK Ltd.

POP+BARK Ltd is not the seller or contracting party for product purchases made through this store.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The terms applicable to your purchase will be those in effect when your order is placed.

12. Governing Law

These terms are governed by the laws of England and Wales.

Nothing in these terms removes any mandatory consumer protections or rights to bring proceedings in the courts available to you under applicable law.

13. Contact

For questions about these Terms of Service, product purchases or orders, please contact:

Olive Dog Ltd
Company registration number: 17491469
Registered office: 19 Lancaster Avenue, Guildford, GU13JR, United Kingdom
Customer service email: olivedog@popandbark.com

Olive Dog Ltd is the legal seller of all products purchased through this online store.