Shipping & Delivery Policy

Last updated: 10 November 2026

At POP+BARK, we've designed PupTub™ for dogs that go places. Here's everything you need to know about getting yours delivered.

All products purchased through this online store are sold and fulfilled by Olive Dog Ltd, a separate legal entity operating under licence from POP+BARK Ltd.

Where We Deliver

We currently ship PupTub™ orders throughout the United Kingdom only.

International shipping is not available at this time.

Delivery Costs

Standard UK Delivery — £3.95

FREE UK Delivery — Orders of £30 or more

Free delivery is automatically applied at checkout when your eligible order total reaches £30.

The £30 threshold is calculated after any discounts have been applied.

Delivery Times

Our standard UK delivery service has an estimated transit time of 3–5 business days after dispatch.

Please allow additional time for order processing and packing before dispatch. We aim to dispatch orders within 1–2 working days, although this may take longer during busy periods.

Delivery estimates exclude weekends and UK bank holidays.

Olive Dog Ltd is responsible for fulfilling your order in accordance with applicable UK consumer law.

Order Confirmation

Once you've placed your order, you'll receive an order confirmation email from our online store.

We'll send you another notification when your order has been dispatched, including tracking information where available.

All product orders are processed and fulfilled by Olive Dog Ltd.

Delivery Delays

We do our best to ensure your PupTub™ arrives promptly, but occasionally delays can occur due to postal services, busy seasonal periods or circumstances outside our control.

If your order hasn't arrived within the expected timeframe, please contact olivedog@popandbark.com and we'll be happy to help.

If delivery is significantly delayed, your rights under applicable UK consumer law remain unaffected.

Incorrect Delivery Details

Please double-check your delivery address before completing your order.

If you notice a mistake, contact us as soon as possible at olivedog@popandbark.com.

We'll do our best to update your details before dispatch, although changes cannot always be guaranteed once an order has been processed.

Missing or Damaged Deliveries

If your order arrives damaged or doesn't arrive at all, please contact olivedog@popandbark.com with your order number so we can investigate and arrange an appropriate resolution.

Olive Dog Ltd remains responsible for your order until it has been delivered to you or a person you have nominated to receive it, in accordance with applicable consumer law.

Your statutory consumer rights remain unaffected.

Contact Us

For any shipping or delivery enquiries, please contact:

Olive Dog Ltd
Company registration number: 17491469
Registered office: 19 Lancaster Avenue, Guildford, GU1 3JR, United Kingdom
Email: olivedog@popandbark.com

Olive Dog Ltd operates this online store under a commercial licensing agreement with POP+BARK Ltd.

This policy applies exclusively to physical products purchased through this online store.